Delivery and Returns

This is the place to find out all the information about delivery times, our click and collect option, our returns process, refunds, and how to contact us with any issues you may encounter – hopefully none.

Delivery

How long will my order take?

Most items are made to order, so dispatch usually takes 7 to 10 working days (excluding Bank Holidays) from the date your order is placed.

I always aim to dispatch orders sooner where possible, but I prefer to be upfront about realistic processing times.

Once dispatched:

  • Most parcels are sent via Royal Mail Tracked 48 and usually arrive within 2 working days

  • Smaller items, such as greetings cards, may be sent via Royal Mail 2nd Class Large Letter

Delivery times may be longer during busy periods such as Christmas, seasonal peaks, or in exceptional circumstances outside my control.

Please allow up to 7 working days from dispatch for your order to arrive before getting in touch.

You’ll receive a dispatch confirmation email within 24 hours of your order being sent. Please check your spam or junk folder, just in case it lands there.

A signature is not required on delivery. If no one is available, Royal Mail may leave your parcel in a safe place or take it back to the local sorting office for collection.

How much does delivery cost?

Delivery costs vary depending on the size and weight of your order.

The easiest way to check postage costs is to add items to your basket and enter your postcode at checkout. Delivery charges will be clearly shown before you complete your order.

Click & Collect

I offer a Click & Collect option if you’d prefer to collect your order in person.

Simply select Local Pick Up at checkout. I work from home, so once your order is ready, I’ll email you to arrange a convenient date and time for collection.

Do you offer express delivery?

If you need your order urgently, please email me at sales@lisawyattdesigns.co.uk before placing your order, and I’ll do my best to help.

Important delivery information

Delivery times are estimates, not guarantees. Once your order has been dispatched, delivery is handled by Royal Mail, and delays can occasionally occur, particularly during busy periods.

Returns & Refunds

I hope you love your order, but if you do need to return an item, please read the information below carefully.

Change of Mind Returns

You have the right to cancel your order within 14 days of receiving it.

To be eligible for a return:

  • You must contact me within 14 days of delivery to request a return

  • The item must then be returned within 14 days of your return request

  • Items must be unworn, unused, clean, and in original condition

  • All tags must still be attached

Items must be free from marks, make-up, deodorant, fake tan, pet hair, and strong odours such as smoke, perfume, or aftershave. Any item returned in an unsuitable condition will not be accepted.

Please fold items carefully and return them in the original packaging where possible.

Return Postage

  • Buyers are responsible for the cost of return postage for change-of-mind returns

  • I recommend obtaining proof of postage or tracking, as I cannot be responsible for items lost in transit

Refunds

Once your return is received and inspected, I will notify you whether the refund has been approved.

Approved refunds will be issued within 14 days of receiving the returned item, or proof that it has been sent, whichever is sooner.

For change-of-mind returns, refunds include:

  • The item price

  • The cost of standard delivery

If you selected an upgraded delivery option, only the standard delivery cost will be refunded.

Please allow additional time for your bank or card provider to process the refund.

Faulty, Damaged or Incorrect Items

Please inspect your order on delivery and contact me as soon as possible if your item is faulty, damaged, or incorrect. I will arrange a replacement or refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Personalised or custom-made items

If you are unsure whether your item is personalised or custom-made, please contact me before purchasing.

How to Return an Item

Please include a note with your return stating:

  • Your order number

  • Your name and address

  • The reason for the return

Return address:

Lisa Wyatt Designs
122 Baron Road
Dagenham
Essex
RM8 1UA

If you need to discuss a return, you can contact me at sales@lisawyattdesigns.co.uk

This policy does not affect your statutory rights.