Terms and Conditions

Safety

Do not leave babies and young children unattended with photography props or any item that has ties/ribbons.  Some items can be a potential choking hazard, therefore please use common sense when using.  You are responsible for your own child’s safety.

Bespoke / Custom Orders

If you would like a custom order, please message me regarding this.  Please keep in mind that once a custom order has been placed and the production of the item started, no refunds will be given due to the unique custom design.

Delivery

All of my items are handmade by me or are printed and designed by me in my studio.  I aim to have all orders ready for posting within 7-10 working days unless otherwise stated.  Custom orders may take longer and this will be discussed with you when we communicate about your custom order.
Sometimes the turn around can be quicker but please contact me before ordering if you need an item sooner and I will do my best to accommodate you.

Returns

Only non-personalised products and non-custom made items can be returned.  If you wish to return an item, please see our Delivery & Returns policy.

Delivery charges are non-refundable unless the item is faulty.

You will need to return your item to us within 14 days of receiving your order.  You need to meet all the criteria laid out in our Returns Policy.  You are responsible for the return cost of your parcel, you do not need to pay for a signed for service but we highly recommend you get tracking details/obtain proof of postage, as we cannot be liable for goods lost in transit.

I will notify you once I have received your return and have processed your refund. Please allow 14 business days from this point to see your refund in your account.  The refund will automatically be returned via the way that was used to pay.

Faulty/Damaged items

Please inspect your order upon delivery and contact us via lisa@lisawyattdesigns.co.uk immediately if the item is damaged, or faulty, so that we can discuss and correct the problem.

Personalised and custom-made products

Please be aware that personalised and custom-made (i.e. items which have been made to your specification for example size, specific colour etc. cannot be returned unless they are faulty or damaged.